Sky99 FAQ — All Your Questions Answered in One Place

No. Under sky99 policy, each person may hold only one account. Creating multiple accounts may result in all accounts being suspended and balances being forfeited.

on the login page click "Forgot Password?" on the login page. Enter your registered mobile number or email address, and you'll receive an OTP or a reset link. Use it to set a new password.

KYC verification is typically completed within 24 to 48 hours. If your documents are correct and clearly legible, it may be completed sooner. Withdrawals cannot be processed until KYC is complete.

Yes, you can update your mobile number or email by contacting support and completing KYC verification. For security reasons, these changes cannot be made automatically.

After logging in on the Deposit page Go to the deposit page and choose your preferred payment method — mobile banking, e-wallet, or bank transfer. Enter the amount and follow the instructions. In most cases, deposits are credited to your account instantly.

The minimum deposit on sky99 varies by payment method. Generally, mobile banking and e-wallet deposits start from as low as 500 BDT. To check the exact limit, Deposit Page here.

Wait 5–10 minutes first. If the balance still hasn't updated, contact support with a screenshot or transaction ID of your payment. We'll verify and resolve the issue promptly.

sky99 does not charge any fees for deposits. However, your mobile banking or e-wallet provider may apply their own transaction fees in accordance with their terms of service.

Withdrawals are typically processed within 5 minutes to 24 hours. Completion is faster once KYC verification is done. Bank transfers may take a little longer. Requests made outside office hours may be processed the following day.

You need to complete KYC verification first. Go to Account Settings and upload a photo of your National ID. Verification usually takes 24–48 hours, after which you can make withdrawals.

The minimum withdrawal limit varies by payment method — generally starting from BDT 500. The maximum limit depends on your account verification level and chosen payment method. For more details Terms and Conditions here.

Register Complete the process and make your first deposit. The welcome bonus will be credited to your account automatically. Full details on bonus amounts and terms are available on the Bonus page.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you need to place a certain amount in bets before you can withdraw any winnings from that bonus. For full terms, in the Terms & Conditions available.

Share your referral code or link with a friend. When they register and make their first deposit using your code, you'll receive a bonus. Visit the Bonus page for details on referral bonus amounts and terms.

sky99 offers: Live Casino (Blackjack, Baccarat, Roulette), Sports Betting (cricket, football, and more), slots (500+), Bingo, and Virtual Games. New games are added regularly.

Yes. All slots and casino games on sky99 use a certified RNG (Random Number Generator), meaning every outcome is entirely random with no manipulation. Sports Betting odds follow international market standards.

If you lose your connection during live betting, the bet will be settled according to the applicable rules — typically based on the final result of the event. For more details in the Terms & Conditions available.

on the Bingo page Go to the Bingo page, enter a room, and purchase your tickets. Once the game starts, numbers will be called and any matches on your card will be marked automatically. Complete the required pattern to win.

Yes. sky99 uses 256-bit SSL encryption. Your personal information, financial data, and gaming history are fully protected and never shared with third parties. For more details Privacy Policy read.

Report it to our support team immediately. sky99 will never ask for your password, OTP, or financial details over the phone, via message, or by email. Any such contact is fraudulent.

Log in and go to Account Settings. Under the "Security" option, enable 2FA. An OTP will be sent to your mobile number. Once confirmed, 2FA will be active. From that point on, you will need an OTP every time you log in.

App Page to download both the Android and iOS versions. Download links and an installation guide are available there.

Yes, you can log in to both the website and the app using the same account. Your balance, bonuses, and gaming history all sync in real time.

Yes. The sky99 app supports fingerprint and Face ID login. Go to the app settings to enable biometric login — the fastest and most secure way to sign in.

Start by closing the app and reopening it. If that doesn't work, restart your phone. Check whether an update is available and install it. If the issue persists, uninstall and reinstall the app. If you're still having trouble, contact support.