Keep gaming a source of joy, not stress. Sky99 believes responsible play is the best play. All our tools and guides are here to support you.
Sky99's commitment: We want every player to enjoy gaming responsibly. Gaming is a form of entertainment — it is never a source of income or a solution to problems. Sky99 is always here for you.
Responsible gaming means playing within your means, keeping yourself in check, and treating gaming as just one small part of your life. Sky99 believes the game is truly enjoyable only when every player plays with awareness.
Online gaming is growing fast in Bangladesh. From cricket betting to casino games, millions of players enjoy sky99 every day. But to keep the fun going, responsible play is essential. A little carelessness can quickly turn everyday entertainment into a serious problem.
Problem gaming develops gradually — no one becomes addicted overnight. It often starts with spending just a little more time playing, then betting beyond your budget, then chasing losses in hopes of winning back what you've lost. That's how a habit can turn into a problem.
Sky99 wants to make sure no one goes down that road. That's why we provide tools and resources upfront so you can stay in control of your own gaming.
Healthy gaming means deciding in advance how much time and money you're willing to spend, sticking to those limits, keeping a level head when you lose, and taking wins in stride. Most importantly, gaming should never have a negative impact on the other areas of your life.
If you answer "Yes" to any of the questions below, reach out to sky99 for support.
Feeling like you're betting more than your budget allows?
Are you betting more to try to win back money you've lost?
Is gaming causing arguments with family or friends?
Are you skipping work, studies, or sleep to play?
Do you feel restless or irritable when you can't play?
Are you hiding your gaming from the people around you?
Want to stop gaming but feel like you can't?
If you answer "Yes" to 2 or more questions, contact sky99 support or consider temporarily suspending your account.
Sky99 provides these tools to help you stay in control. Access them anytime from your Account Settings.
Set a daily, weekly, or monthly cap on deposits. Reductions take effect immediately; increases take effect after 24 hours.
Once you hit a set loss amount, you will not be able to place further bets. This keeps you from going beyond your budget.
Decide in advance how long each session will last. You will receive an automatic reminder or be logged out when the time is up.
Need a short break? You can temporarily suspend your account for anywhere between 24 hours and 30 days.
Long-term account suspension (3 months to 5 years, or permanently). No promotional messages will be sent during this period.
At regular intervals, an on-screen reminder will show how long you have been playing and how much you have won or lost.
To use these tools, log in to the sky99 app or website and navigate to Account Settings > Responsible Gaming.
Responsible gaming on Sky99 comes down to a few simple rules — rules that exist for your own benefit, not because anyone is forcing you. Follow them and the experience becomes that much more enjoyable.
Before each gaming session, decide how much you are willing to spend. That amount is your limit. Make sure losing it will not affect your household — then sit down to play. Remember, gaming is paid entertainment, just like buying a movie ticket.
Playing for hours on end is never a good idea. Set an alarm on your phone, keep sky99's session limit active, and take a 5-minute break every hour. Give your eyes and your mind a rest.
Never place bets when you're angry, frustrated, or under the influence of alcohol. Your judgment is impaired in these states, making poor decisions far more likely. If you're on a losing streak, step away calmly and come back the next day with a clear head.
All games on Sky99 use an RNG (Random Number Generator), meaning every outcome is determined entirely by chance. No strategy or "system" can guarantee a win. Winning is luck — and luck doesn't always come through.
If family members or people close to you have expressed concern about your gaming, don't brush it off. They may be noticing things from the outside that you can't see yourself. Have an open and honest conversation with them.
Log in to your account on the sky99 website or app.
Click your name in the top right corner and go to "Settings".
Open the "Responsible Gaming" tab.
Set a deposit limit, loss limit, or session time — whichever works best for you.
Save your settings. Changes will take effect immediately.
If you need help, our support team is available 24/7 and ready to assist you.
Age is verified at registration. Anyone under 18 is completely blocked from accessing sky99.
Sky99's system detects unusual gaming patterns and sends alerts when necessary.
Users under self-exclusion will not receive any bonus or promotional offers.
Our support team is trained in Responsible Gaming and handles every conversation with care and sensitivity.
You can request an immediate account closure at any time. It takes effect as soon as the decision is made.
Device-level protection tips for parents — an easy way to block underage family members from accessing gaming content.
If you or someone you know is struggling with a gaming problem and needs help, reach out directly through sky99's live chat support. We won't judge — we're just here to help.
Sky99 is for players aged 18 and above only. Never gamble with borrowed money.
Sign up on Sky99 and use our Responsible Gaming tools to enjoy a healthy and rewarding gaming experience.